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Web analytics, behavioural change and Social Return on Investment (SROI)

In this discussion, we explore the feasibility of applying e-marketing web analytics and concepts to online social marketing interventions and e-Research initiatives. E-marketers frequently use web data, analytics packages and financial measures to optimize websites for customer engagement and sales. Although many online social marketers already use web analytics tools, they do not seem to conduct online social marketing with the same costing and behavioural frameworks used on e-commerce websites.

 
Can Brotherhood be Sold Like Soap…Online?

Over 50 years ago, the psychologist G. D. Wiebe asked the question ‘Can brotherhood be sold like soap?' In his paper, ‘Merchandising Commodities and Citizenship on Television', Wiebe proposed that organizations which successfully ‘sell' intangible social objects-such as goodwill, respect for the environment or community development-would be more successful if they sold their social objects the way marketers sell sports cars or mouth wash. To test this notion, Wiebe developed a set of five criteria (Table 1) and used them to evaluate how social campaigns compared to commercial marketing practices. After evaluating four social campaigns by his five criteria, Wiebe concluded that the more social campaigns resembled commercial marketing practices, the better their chance of success.

 



Brian CugelmanWelcome to my blog where you'll find an overview of my research and a couple of fun stories.

If you're looking for expert support in online campaign design, monitoring and evaluation, please get in touch:

brian (at) alterspark.com
+1 (416) 858-2055
Skype: cugelman

Dr. Cugelman Speaking at Your Event

I frequently speak at public events and offer lively talks on a range of topics. These include online social change campaigns, the design of web-based behavioural change interventions, various topics related to non-profit outreach, and anything on non-profit research and evaluation. I have a decade of real-world experience conducting campaigns for the United Nations and various non-profit organizations, plus experience evaluating some of the world's largest social change campaigns. For content, I have a number of published works, great experiences to share, and no shortage of original research and fresh thinking. Get in touch if you would like to discuss your upcoming event.

Feature Publications

Communication-Based Influence Components Model
This paper presents a model used to describe the psychology of online behavioural change interventions. It then shows how the model works by describing the common features in over thirty online behavioural change websites.

The dimensions of website credibility and their relation to active trust and behavioural impact
This research paper examines the relationships between website credibility, users' trust, and their willingness to be more involved in a social campaign. It examines the dimensions of website credibility and discusses how to design stronger online campaigns.

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